Privacy Policy

Privacy Policy for South QLD Water, Fire, Mould, Restoration

Effective Date: 02/27/2025

At South QLD Water, Fire, Mould, Restoration, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.southqldrestoration.com.au (“Website”). By accessing and using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect two types of information:

• Personal Information: This includes information that can identify you personally, such as your name, email address, phone number, or any other information you provide when filling out forms or using our live chat service.
• Non-Personal Information: This includes information about your usage of the Website, such as your IP address, browser type, device information, and how you interact with the site. We may use cookies and similar technologies to collect this data.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide Services: We use your personal information to respond to your inquiries, provide you with quotes and estimates, and offer services related to water, fire, and mould restoration.
• To Improve Our Website: We use non-personal information to analyze trends, monitor website performance, and improve the overall user experience.
• For Communication: If you’ve opted in to receive communication from us, we may use your contact details to send you updates, promotions, or other relevant information.
• Live Chat and Support: If you engage with our live chat service powered by Tawk.to, we may collect the information you share during the chat, including your name, email, and chat history. This information is used to provide customer support and respond to your inquiries.

3. Third-Party Services

We use several third-party services to enhance your user experience on our Website:

• Google reCAPTCHA: To protect against spam and abuse, we use Google reCAPTCHA. By using this feature, you agree to Google’s Privacy Policy and Terms of Service.
• Tawk.to: We use Tawk.to for live chat functionality on our Website. Tawk.to may collect data such as your name, email address, and chat content to facilitate communication and support. For more information, refer to Tawk.to’s Privacy Policy.
• WordPress Plugins: This Website utilizes various WordPress plugins to improve functionality and user experience. Some of these plugins may collect non-personal data to optimize site performance.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files that are placed on your device to track certain activities on our Website, such as your preferences and user behavior. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use some features of the Website.

5. Data Security

We take the security of your personal information seriously and employ industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With service providers and partners who assist us in operating the Website or delivering services to you (e.g., Tawk.to for live chat support).
• When required by law or to comply with legal obligations.

8. Your Rights

You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights or have any concerns about your data, please contact us using the details provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the updated date will be indicated at the top of the policy. Please review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Phone: 1300 762 021
Email: [email protected]